A consumer in Fushun, Liaoning, found a live worm in Dove chocolate, and the worm was still wriggling when the package was torn apart. The problematic chocolates were purchased from a local large supermarket. They are all genuine and within the shelf life.
The consumer reported this to Dove’s customer service, and Dove’s customer service responded by asking him to seal up the product first, stating that it would take two working days to resolve it. At present, Mr. Yue has sealed up the item and dialed 12315 to complain to the relevant department. The incident is being further processed.
Dove is a brand of Mars, which is one of the world’s largest food manufacturers. Its business covers chocolate, pet care, candy and other industries. Its brands include Dove, Snickers, Mars, M&M’S, etc.
In response to the above situation, on December 23, the reporter called Mars Foods (China) Co., Ltd., and the other party entrusted a relevant person to reply to the reporter, stating that the chocolate is sterilized by high temperature during the production and packaging process, and there is no possibility of insect eggs or living creatures. The chocolate contains nuts, which may be infested by Indocarpus (an insect) during storage and distribution. The insect would bite through the bag and survive inside, but the probability is very low, only in rare cases. In the future, Dove will strengthen warehousing and logistics management to ensure the safety of the product storage environment. The person said that if the above-mentioned insect was eaten in general, Dove will check whether the incident is true and pay according to relevant national standards.
It is worth noting that this is not the first time that worms have been found in Dove chocolate. According to media reports, in August 2018, a box of Dove chocolates purchased by a consumer in Shanghai had worms wriggling around after being opened. Dove explained at the time that it was caused by external infringement, but the consumer was not satisfied with this explanation.
In January 2013, a consumer in Fengtai District, Beijing, found live maggot(s) while eating Dove chocolate. Mars Foods (China) apologized to him and compensated him with 10 times the price. Source