Ms. Cai from Ningbo, China bought a Bulgari ring on July 20. She said that one of the gems on the ring had disappeared in less than one month, and the counter treatment made her no longer believe in the Bulgari brand.
Ms. Cai said that she likes the Bulgari brand very much. In recent years, she has bought two pieces of jewelry at the Bulgari Center Store on Heyi Avenue, Ningbo, and spent more than 200,000 yuan. On July 20 this year, she bought another ring for 23,100 yuan. The ring is inlaid with two gems, made of mother-of-pearl and malachite. On August 18, she found that the malachite was missing.
Ms. Cai said that she went out in the morning and found that the emerald had disappeared at noon. There were two inlaid gemstones, but now there is only one white one, and the green one is missing. “I felt very surprised. How could this happen? I didn’t wear it every day, and there was no collision. This Cartier ring in my hand has been worn for almost 10 years, and it has not been dropped. If I bump it, I will definitely want to see it. What is falling”.
In the interview, Ms. Cai also wore other brands of bracelets on her hands. She said that she had worn them for many years and that her work was relatively easy. Wearing jewelry will also be more careful. There has been no problem. This Bulgari ring is not easy to match with clothes. It doesn’t take much time to wear. I didn’t expect that the gems disappeared in less than a month. She thought it was a problem with the product craftsmanship. The situation was reported to the store.
“They said they would take it to Shanghai for appraisal. After the appraisal, they said they thought they had arrived, and said they would send the ring to Shanghai, then from Shanghai, and then to Italy for repair, but she had to pay for the repair.” Ms. Cai Said that she could not accept this after-sales service.
“I feel that this brand still has quality problems, it is impossible to wear it properly, and there will be no gems when I return.” Ms. Cai said that the store did not issue a professional appraisal report, and maintenance requires her to pay, which she does not approve.
The staff at the Bulgari Ningbo Heyi Avenue Center Store said that filming is not allowed in the store. The reporter’s contact information was left, indicating that someone would reply. Ms. Cai once again emphasized that she would not send this ring for repair.
“I originally believed in the Bulgari brand, but after this incident, I believe that they will lose loyal Bulgari customers like me, and I will no longer trust the Bulgari brand,” Ms. Cai said.
As of press time, the reporter has not received a reply from Bulgari. Source