An internal letter from a former Alibaba employee “To Alibaba” shocked the entire Chinese Internet recently. The author’s bitterness must have been suffocated for a long time and there was nowhere to vent. The text is full of deep dissatisfaction and resentment towards Alibaba.
In summary, his complaints are mainly as follows:
1. My vision is disillusioned, I am disappointed with Alibaba, and I feel very confused.
2. Alibaba’s 361 appraisal system exploits employees and artificially creates anxiety among grassroots employees, making people nervous and exhausted. Everyone has become a tool that only lives for KPIs.
3. Alibaba’s values are extremely hypocritical, claiming to be true, but describing layoffs as sending talents to society and oppressing employees as helping them grow.
4. When doing things that make employees uncomfortable, Alibaba still forces employees to say they love the company. Love can only come from the heart, being forced feels disgusting.
5. Force employees to recite values: customers first, employees second. Extreme hypocrisy, employees feel that they are not as good as donkeys.
6. Jack Ma once said that giving the bottom a salary increase would get more gratitude, but the actual results were not satisfactory.
7. As a top company, Alibaba’s treatment is too low and the opportunity cost is too high.
8. Alibaba has high requirements, few benefits, and fewer vacations. After recruiting people, it can’t make the best use of their talents. They spend all day in 361, KPI and PPT production, wasting talents.
9. Compared with lower-level employees, Jack Ma cares more about elephants. Employees are not important to the company, and their families and children are not important.
10. Alibaba lacks humanistic care. Even a zongzi is not provided during the Dragon Boat Festival, the company does not respect its employees.
11. Alibaba does not have the spirit of innovation, it will only repeat work, copy and squeeze newcomers in the industry. Not enterprising, ashamed of its industry’s leading position.
12. The 361KPI system used by Alibaba all year round is already well-known in the industry and has long lost popular support. Alibaba is no longer a good company in everyone’s eyes, but just a giant baby who creates anxiety, tortures the bottom employees, and doesn’t want to make progress.
13. Alibaba pays more attention to shouting slogans, not doing practical things.
14. Alibaba executives only want to keep their vested interests, do not care about the company’s life and death, and refuse to make any changes. Even the life and work of the low-level employees are very painful, and there is already a lot of public resentment.
15. Alibaba’s bureaucracy is very serious.
16. Most grassroots employees are doing repetitive things mechanically, which is not good for their own development. It is recommended that you carefully consider Alibaba for employment.
As a grassroots employee, the author was once full of aspirations for Alibaba, but later was burdened with heavy KPIs every day, anxious under the 361 scoring system, and rushed to complete his established repetitive and exhausting work every day, but also had to keep shouting slogans, saying words against their hearts, which made the author deeply disappointed, and even despair.
Alibaba in his eyes was not like this, or Alibaba in his imagination was not like this.
At least it shouldn’t be so hypocritical, just shout slogans, do superficial work, be cautious, and create anxiety. As an industry benchmark, such Alibaba disappoints the author.
In addition to the 361 assessment system unique to Alibaba, many of the problems the author complained about are common problems shared by large companies. If an enterprise can be very successful, it must have its outstanding points. These excellent places are enough to cover those defects, so that the company as a whole maintains a profitable state, then the company will be in a state of growth. When profitability slows and defects and abuses grow to the point that they affect the business, it is time to change, or to decline.
As the author said, more and more people complain about Alibaba. One person who says it’s bad may be that person’s fault. If a group of people say it’s bad, it’s not just the fault of the group.
In addition, wish this author a successful business in the future. After all, after such public complaints, he could be on the blacklist of many Chinese companies.
Source: Manatee Big Data