If the PI Has No Claim Window, a Quality Complaint After Arrival Is Just an Email

The container lands. You open a carton, find a defect, and write the factory. They reply that the goods left in good condition, that...

Late Delivery from a China Factory: If the Penalty Isn’t on the PI, You Don’t Have One

A supplier misses the ship date. You send a sharp email. They apologize, blame a subcontractor, and offer a small discount on the next...
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